1xbat's Privacy Policy

1 Role and scope

1xbat is a world-class online gaming and Sports Betting platform built for players in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy is designed to give you a clear understanding of what data we collect, how it is used, who it is shared with, and how it is kept secure.

This Privacy Policy applies to the 1xbat website, mobile app, and all associated services. By using the 1xbat platform, you are considered to have accepted the terms set out in this policy. Please read it carefully.

1xbat may update this Privacy Policy at any time. Continued use of the platform after any changes are made will be considered acceptance of the revised policy.

2 What Information Is Collected

1xbat collects several types of information for different purposes. The categories are explained below:

Personal Identification Information

• Full name, date of birth, gender
• Email address and mobile number
• Residential Address
• National ID or passport number (for KYC verification)

Financial Information

• Payment method details (Mobile Banking, Nagad, Rocket number)
• Transaction history (deposits and withdrawals)
• Partial bank account details (where applicable)

Usage Data

• Gaming History & Betting Patterns
• Login time, device type, and IP address
• Browser information and operating system
• Time spent on the site and pages visited

3 How We Collect Information

1xbat collects your information in the following ways:

Collection methods	Data Types	Purpose
Registration Form	Name, email, mobile number	Account Registration
KYC Verification	ID documents, photos	Identity Verification
Payment Gateway	Transaction information	Deposit/Withdrawal
Cookies & Tracking	Browsing behavior	Experience Enhancement
Customer Support	Chat & Email Logs	Troubleshooting

4 Purpose of Data Use

1xbat uses the information it collects for the following purposes:

• Account Management: To manage registration, login, and account security.
• Payment Processing: To process deposits and withdrawals.
• Legal Obligations: For KYC verification and anti-money laundering compliance.
• Service improvement: To improve your gaming experience.
• Contact: To send you important updates, promotions, and support messages.
• Security: To prevent fraud and unauthorized activity.
• Statistical Analytics: To monitor site performance (without personal identification).

5 Sharing Information with Third Parties

1xbat never sells your data. However, there are specific circumstances under which information may be shared:

• Payment Providers: With partners such as Mobile Banking, Nagad, and Rocket to process transactions.
• Identity Verification Services: With authorized third parties to complete the KYC process.
• Legal Authorities: Upon a valid court order or lawful request from a government authority.
• Licensing authority: In compliance with gaming license regulatory guidelines.

6 Cookie Policy

The 1xbat website and app use various types of cookies — small text files stored on your device that help enhance your experience.

Cookie Types

• Essential Cookies: Essential for login sessions and site security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor site usage (using tools such as Google Analytics).
• Marketing cookies: To show you relevant ads (you can opt out at any time).

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

7 Data Retention Period

1xbat does not retain your data longer than necessary. That said, certain information must be kept for a defined period due to legal obligations:

• Account data: up to a maximum of, after account closure 5 years।
• Financial transaction records: 7 years (under international financial regulations).
• KYC documents: after account closure 5 years।
• Customer Support Logs: 2 years।
• Cookie Data: Maximum 12 months।

Once the designated retention period ends, data is securely deleted or anonymized.

8 Data Protection Methods

1xbat uses industry-standard technology and processes to keep your data secure:

• 256-bit SSL/TLS Encryption: For all data transfers.
• AES-256 Encryption: For stored sensitive data.
• Two-Factor Authentication (2FA): An extra layer of security for account access.
• Firewall & DDoS Protection: At the server level.
• Regular Security Audits: Operated by third parties.
• Limited access policy: Only authorized personnel have access to this data.

9 Your Rights

Under 1xbat's Privacy Policy, you have the following rights:

• Right to Access: You can find out exactly what data we hold about you.
• Right to rectification: You can submit a request to have inaccurate information corrected.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to Data Portability: You can obtain your data in a specific format.
• Right to Object: You can opt out of marketing communications at any time.
• Right to restriction: A request to restrict the processing of your data in certain circumstances.

To exercise these rights [email protected]to reach us by email. We typically respond within 30 days.

10 Minor's Privacy

1xbat is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we discover that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using 1xbat, please let our support team know.

11 Cross-Border Data Transfers

1xbat is an international platform. In some cases, your data may be stored or processed on servers outside Bangladesh. When this occurs, we ensure that high security standards are maintained throughout the transfer and that all applicable international data protection agreements are observed.

12 Policy Changes

1xbat may update this Privacy Policy as needed. For significant changes, we will notify you via your registered email and update the "Last Updated" date on this page. Continued use of the platform after any changes constitutes acceptance of the revised policy.